🆕 Registration & Profile

How do I register on Uttarakhand Shadi?

Registration is simple and free:

  • Click on "Register Now" button on our homepage
  • Fill in your basic information (name, age, gender, location)
  • Verify your email address and phone number
  • Complete your detailed profile
  • Upload recent photos
  • Submit for verification

Your profile will be reviewed and activated within 24-48 hours.

What information do I need to provide?

For a complete profile, please provide:

  • Personal Details: Name, age, height, weight, complexion
  • Education: Qualifications, institution, field of study
  • Career: Profession, company, annual income
  • Family: Father's occupation, mother's occupation, siblings
  • Preferences: Partner preferences, location, lifestyle
  • Photos: Recent, clear photos (minimum 2, maximum 10)
Is registration really free?

Yes! Basic registration is completely free and includes:

  • Profile creation and basic information
  • Limited profile browsing
  • Send up to 5 interests per month
  • Basic customer support

Premium features require paid membership for enhanced functionality.

💎 Membership Plans

What are the different membership plans?

We offer three membership options:

  • Free Membership: Basic features, limited access
  • Premium (₹2,999/3 months): Unlimited browsing, chat, advanced search
  • VIP (₹4,999/6 months): All Premium features plus personal relationship manager

Each plan is designed to meet different needs and budgets.

Can I upgrade or downgrade my membership?

Yes, you can change your membership:

  • Upgrade: Pay the difference and get immediate access to new features
  • Downgrade: Changes take effect after current membership expires
  • Renewal: Choose different plan during renewal

Contact our support team for assistance with membership changes.

Do memberships auto-renew?

Auto-renewal depends on your payment method:

  • Credit/Debit Cards: Auto-renewal enabled by default
  • UPI/Net Banking: Manual renewal required
  • Wallet Payments: Manual renewal required

You can disable auto-renewal anytime in your account settings.

🔒 Privacy & Safety

How is my personal information protected?

We take your privacy seriously:

  • Data Encryption: All data is encrypted using SSL technology
  • Secure Servers: Information stored on protected servers
  • Limited Access: Only authorized personnel can access data
  • Privacy Controls: You control who sees your information
  • No Third-Party Sharing: We never sell your data
How do I report inappropriate behavior?

Report any inappropriate behavior immediately:

  • Click "Report" button on the user's profile
  • Select the reason for reporting
  • Provide additional details if necessary
  • Our team reviews reports within 24 hours
  • Action is taken based on our community guidelines

You can also block users to prevent further contact.

What safety tips should I follow?

Follow these safety guidelines:

  • Never share financial information or send money
  • Meet in public places for initial meetings
  • Inform family/friends about your meetings
  • Trust your instincts about people
  • Verify information through multiple conversations
  • Take time to know someone before making decisions

💕 Matching & Communication

How does the matching algorithm work?

Our smart algorithm considers multiple factors:

  • Basic Compatibility: Age, education, profession
  • Location Preferences: Preferred locations and willingness to relocate
  • Lifestyle Choices: Interests, hobbies, lifestyle preferences
  • Family Background: Cultural values, family traditions
  • Physical Preferences: Height, appearance preferences
  • Religious/Cultural Factors: Community, caste, religious practices
How do I send interest to someone?

Sending interest is simple:

  • Browse profiles that match your preferences
  • Click "Send Interest" on profiles you like
  • Add a personalized message (optional)
  • Wait for the other person to accept or decline
  • If accepted, you can start chatting

Free members can send 5 interests per month, Premium members have unlimited interests.

Can I search for specific criteria?

Yes! Our advanced search includes:

  • Basic Filters: Age range, height, education, profession
  • Location Filters: City, district, state, country
  • Religious Filters: Religion, caste, subcaste, gotra
  • Lifestyle Filters: Diet, drinking, smoking habits
  • Family Filters: Family type, family status, family income

💳 Payments & Refunds

What payment methods do you accept?

We accept various secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, RuPay
  • UPI: All UPI apps (PhonePe, Paytm, GPay, etc.)
  • Net Banking: All major Indian banks
  • Digital Wallets: Paytm, PayU, Razorpay
  • EMI Options: Available for premium plans

All transactions are processed securely through encrypted gateways.

Can I get a refund if I'm not satisfied?

Refunds are available in specific situations:

  • Technical Issues: Service unavailable for 7+ consecutive days
  • Duplicate Payment: Accidental multiple payments
  • Unauthorized Transaction: Fraudulent charges (after investigation)

Non-refundable situations:

  • Change of mind after membership activation
  • Dissatisfaction with match quality
  • Account termination due to policy violations
How long does it take to process refunds?

Refund processing times vary by payment method:

  • Credit/Debit Cards: 5-7 business days
  • UPI/Net Banking: 3-5 business days
  • Digital Wallets: 1-3 business days

We initiate refunds within 24 hours of approval. Bank processing times may vary.

🎯 Still Have Questions?

Can't find the answer you're looking for? Our friendly support team is here to help you 24/7!

Contact Our Support Team

📧 Email: support@uttrakhandshadi.in

📱 Phone: +91-135-XXX-XXXX (9 AM - 8 PM, Mon-Sat)

💬 Live Chat: Available on our website

⏰ Response Time: Usually within 2-4 hours