🆕 Registration & Profile
How do I register on Uttarakhand Shadi?
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Registration is simple and free:
- Click on "Register Now" button on our homepage
- Fill in your basic information (name, age, gender, location)
- Verify your email address and phone number
- Complete your detailed profile
- Upload recent photos
- Submit for verification
Your profile will be reviewed and activated within 24-48 hours.
What information do I need to provide?
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For a complete profile, please provide:
- Personal Details: Name, age, height, weight, complexion
- Education: Qualifications, institution, field of study
- Career: Profession, company, annual income
- Family: Father's occupation, mother's occupation, siblings
- Preferences: Partner preferences, location, lifestyle
- Photos: Recent, clear photos (minimum 2, maximum 10)
Is registration really free?
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Yes! Basic registration is completely free and includes:
- Profile creation and basic information
- Limited profile browsing
- Send up to 5 interests per month
- Basic customer support
Premium features require paid membership for enhanced functionality.
💎 Membership Plans
What are the different membership plans?
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We offer three membership options:
- Free Membership: Basic features, limited access
- Premium (₹2,999/3 months): Unlimited browsing, chat, advanced search
- VIP (₹4,999/6 months): All Premium features plus personal relationship manager
Each plan is designed to meet different needs and budgets.
Can I upgrade or downgrade my membership?
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Yes, you can change your membership:
- Upgrade: Pay the difference and get immediate access to new features
- Downgrade: Changes take effect after current membership expires
- Renewal: Choose different plan during renewal
Contact our support team for assistance with membership changes.
Do memberships auto-renew?
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Auto-renewal depends on your payment method:
- Credit/Debit Cards: Auto-renewal enabled by default
- UPI/Net Banking: Manual renewal required
- Wallet Payments: Manual renewal required
You can disable auto-renewal anytime in your account settings.
🔒 Privacy & Safety
How is my personal information protected?
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We take your privacy seriously:
- Data Encryption: All data is encrypted using SSL technology
- Secure Servers: Information stored on protected servers
- Limited Access: Only authorized personnel can access data
- Privacy Controls: You control who sees your information
- No Third-Party Sharing: We never sell your data
How do I report inappropriate behavior?
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Report any inappropriate behavior immediately:
- Click "Report" button on the user's profile
- Select the reason for reporting
- Provide additional details if necessary
- Our team reviews reports within 24 hours
- Action is taken based on our community guidelines
You can also block users to prevent further contact.
What safety tips should I follow?
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Follow these safety guidelines:
- Never share financial information or send money
- Meet in public places for initial meetings
- Inform family/friends about your meetings
- Trust your instincts about people
- Verify information through multiple conversations
- Take time to know someone before making decisions
💕 Matching & Communication
How does the matching algorithm work?
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Our smart algorithm considers multiple factors:
- Basic Compatibility: Age, education, profession
- Location Preferences: Preferred locations and willingness to relocate
- Lifestyle Choices: Interests, hobbies, lifestyle preferences
- Family Background: Cultural values, family traditions
- Physical Preferences: Height, appearance preferences
- Religious/Cultural Factors: Community, caste, religious practices
How do I send interest to someone?
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Sending interest is simple:
- Browse profiles that match your preferences
- Click "Send Interest" on profiles you like
- Add a personalized message (optional)
- Wait for the other person to accept or decline
- If accepted, you can start chatting
Free members can send 5 interests per month, Premium members have unlimited interests.
Can I search for specific criteria?
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Yes! Our advanced search includes:
- Basic Filters: Age range, height, education, profession
- Location Filters: City, district, state, country
- Religious Filters: Religion, caste, subcaste, gotra
- Lifestyle Filters: Diet, drinking, smoking habits
- Family Filters: Family type, family status, family income
💳 Payments & Refunds
What payment methods do you accept?
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We accept various secure payment methods:
- Credit/Debit Cards: Visa, MasterCard, RuPay
- UPI: All UPI apps (PhonePe, Paytm, GPay, etc.)
- Net Banking: All major Indian banks
- Digital Wallets: Paytm, PayU, Razorpay
- EMI Options: Available for premium plans
All transactions are processed securely through encrypted gateways.
Can I get a refund if I'm not satisfied?
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Refunds are available in specific situations:
- Technical Issues: Service unavailable for 7+ consecutive days
- Duplicate Payment: Accidental multiple payments
- Unauthorized Transaction: Fraudulent charges (after investigation)
Non-refundable situations:
- Change of mind after membership activation
- Dissatisfaction with match quality
- Account termination due to policy violations
How long does it take to process refunds?
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Refund processing times vary by payment method:
- Credit/Debit Cards: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Digital Wallets: 1-3 business days
We initiate refunds within 24 hours of approval. Bank processing times may vary.
🎯 Still Have Questions?
Can't find the answer you're looking for? Our friendly support team is here to help you 24/7!